Returns & Exchanges
At RidgeRunner Antlers, we want you to be completely satisfied with your natural dog chews and decor. If your order isn't a perfect fit for your pup, you can return or exchange eligible items within 30 days of delivery.
Initiate Your Request
Contact our support team with your order number and the reason for your return to receive a Return Authorization number.
Prepare the Package
Securely pack the unused antler products in their original packaging to ensure they are protected during transit.
Ship the Item
Affix your provided shipping label and drop the package off at any authorized carrier location.
Receive Refund or Exchange
Once our team inspects the returned items, we will process your full refund or ship out your selected exchange within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing