Frequently Asked Questions
Everything you need to know about our premium shed antlers and outdoor gear.
Are your antlers naturally shed?
Yes, 100% of our antlers are ethically sourced and naturally shed by wild elk, deer, and moose. No animals are ever harmed in the process.
How do I choose the right size antler chew for my dog?
We recommend choosing a size based on your dog's weight and chewing style. Generally, the antler should be large enough that it cannot be swallowed whole. Check our sizing guide on each product page for specific recommendations.
How long does shipping take?
Orders are typically processed within 1-2 business days. Standard shipping within the continental U.S. usually takes 3-5 business days depending on your location.
Do you offer returns or exchanges?
We accept returns on unused, non-perishable items within 30 days of purchase. Due to hygiene and safety reasons, we cannot accept returns on antler chews that have been given to a pet.
Can I request a custom cut or specific antler shape?
Absolutely! We love custom projects for home decor or crafts. Please contact our support team with your specific dimensions or requirements for a custom quote.
Is the white residue on the antlers normal?
Yes, slight color variations and natural calcium deposits are normal. We clean all antlers with water and stiff brushes, but we avoid harsh chemicals to ensure they remain safe for pets and homes.